Do we offer terms on purchases?
Yes, we are very flexable in creating terms that will work for you. Our normal terms are Net 30, however we can work with you to create a plan that will accomodate your needs. Feel free to give us a call at 1-866-599-3453 (1-866-599-FILE)
Do you offer installation services?
Yes, we have factory certified installers all across the United States. We can get you a quote for instalation even before you have placed your order. Just call and let us know the system or shelving your are looking for and we will quote you an install cost.
How do I place an order?
Just follow these three easy steps:
1. Choose the product that you want from the home page
2. Choose the dimensions of the product and our site will caculate the price for you automatically.
3. Enter a quantity and hit add it to cart. That's it.
Add as many products as you wish and hit check out to purchase. You can reach us by phone Monday through Friday 8:30am to 5:30pm PST at 1-866-599-3453 (1-866-599-FILE)
How long will my order take?
We ship in 2 weeks after the order is placed. Depending on where you are in the country actual shippiing time is 1-2 weeks more. Actual shipping charges will be added to your bill. Estimated delivery charges can be obtained by calling 888-SMD-FILE [ 888-763-3453 ].
What forms of payment do you accept?
When ordering online, you can pay using a major credit card (we accept Visa, Mastercard and American Express) or we can bill you. If you prefer to be billed, we will send you an invoice that includes shipping charges when the order is shipped. Invoices are payable 30 days from date of invoice. Note: If you are a new customer your account is subject to credit approval. Prepayment by credit card rushes your order through our Credit Department and establishes credit for future orders.
What if I have questions about my order?
If you need to inquire about an order you've already placed or if you've found a mistake or problem that needs to be addressed, call our helpful customer service representatives at 1-866-599-3453 Monday through Friday, 8:30am to 5:30pm, PST.
What are the charges for Shipping and Handling?
We ship most products via Fed X Trucking. Rates vary depending on the weight and size of items ordered. We will call you after your order is placed to give you shipping costs. For estimated shipping charges, call 888-SMD-FILE [ 888-763-3453 ].
Where will FilingSystemsDirect.com ship products?
With the exception of a few products, we only ship to customers in the United States. Hawaii and Alaska are not included.
Why wasn't an invoice included in my package?
In those cases, an invoice is mailed separately after the shipment of your order. If you prepaid a internet order and would like an invoice, we can supply you with an invoice upon your request.
Do You Have A Lifetime Warranty?
Filing Systems Direst warrants to the original purchaser for the life of the product so long as original purchaser is the owner and possessor of the product that the product will be free of any defect in materials or workmanship and will provide, for a period of two years from date of shipment, free of charge, all parts and labor at the location of the product to repair or replace any part of the product that fails because of such defect. After two years from date of shipment, labor will not be provided. This warranty does not include defects to the product resulting from accident, misuse, improper installation or operation, normal wear, neglect, unauthorized repair or alteration. The purchase of this product shall constitute purchaser's agreement that the sole remedy for any breach of warranty shall be such repair or replacement as expressly provided above. Filing Systems Direct in no event shall be liable for any incidental or consequential damages arising out of the use or inability to use the product for any purpose whatsoever.
What should I do if my order is incorrect?
Just call 886-599-File [ 886-599-3343] for our courteous Customer Service Representatives who are available to assist you from 8:30am to 5:30pm PST, Monday through Friday.
What should I do if my order is damaged?
FREIGHT DAMAGE: Freight damage is NOT the responsibility of Filing Systems Direct. We will assist you and file freight claims on your behalf and re-order damaged items as needed to correct the problem. Any additional cost resulting from replacing damaged items are the sole responsibility of the end-user and will be charged either to the clients original credit card or invoiced, if the client has an approved credit status. If the client chooses to proceed with installing a damaged item until a replacement is provided, the client agrees to pay any additional cost for the return of the installers, dismantling and re-assembly.
PLEASE READ ABOUT EQUIPMENT DELIVERY: Despite everyone's best efforts, shipping damage does occasionally happen. Therefore, whoever signs for the delivery MUST inspect the packaging in the presence of the driver and MUST note any evidence or mishandling on the bill of lading. As soon as possible, the merchandise in question should be unpacked and further inspected and any damage reported to the shipping company WITHIN 5 DAYS OF DELIVERY. Failure to do so will likely void the right to file a claim and recover the cost of replacement. The seller will be glad to assist in every way we can but this part of it is YOUR responsibility.
IMPORTANT - YOUR RESPONSIBILITY WHEN RECEIVING FREIGHT: Carefully examine all packages and note any indication of damage or shortage on the delivery receipt before signing to accept delivery. Ask delivery driver to sign also. If the driver won’t sign your annotated delivery receipt, refuse the shipment. Signing for a shipment without notation of damage or shortage makes it extremely difficult to settle a freight claim successfully. If damage is discovered after delivery is accepted, keep all packing material in the same condition in which it was received. Contact the carrier immediately and request an inspection of damaged goods. Failure to immediately report concealed damages will result in the carrier denying the claim. Reporting damage to the carrier and requesting an inspection are the responsibility of the recipient; however, Filing Systems Direct will assist you in submitting the claim. We are not responsibile for the cost of repairing or replacing freight damaged merchandise. When Damaged Freight is Received. Record damage information on delivery receipt before signing, and ask delivery driver to sign the annotated receipt. Retain the documents to submit with the freight claim. Refuse the shipment if driver will not sign to acknowledge the damages. Do not unpack damaged merchandise. Keep all packing material intact and contact the carrier freight claims department to request an inspection of damage. Carriers are bound to respond to request for inspection within 48 hours of your call. Call us at 1-866-599-3453 if you need assistance with the freight claim. After inspection read the inspector’s report before signing. Unless you are certain that damage can be repaired to your complete satisfaction, be sure the report requests replacement of goods. If you do not agree with the inspector’s conclusions, do not sign the report. Retain damaged merchandise and all packaging/cartons until written authorization to discard is received from the carrier. Do not return damaged merchandise unless authorized by the seller after the carrier has accepted responsibility for cost of freight and repair.
ACCESS TO JOB SITES UNDER CONSTRUCTION - If sellers deliveries are delayed due to clients construction delays of place of business or due to inadequate delivery access to a job site under construction, the buyer agrees to pay any re-scheduling charges assessed by the carrier including storage and re-delivery charges.
INSTALLATION / ASSEMBLY CHARGE if applicable includes having the installers move the new equipment within the building a short distance on a single floor but, unless specifically stated does not include the use of stairs or elevator. If you have any questions or concerns about shipping and delivery, please call us at 1-866-599-3453 to discuss.
Is shopping online secure?
We use SSL (Secure Socket Layer) technology to ensure our site's security. SSL is the industry standard for securing commerce transactions. SSL encrypts all of your personal information (including credit card number, name and address) so it cannot be read as the information travels over the Internet. You can order online at our site with confidence, knowing that your information is secure.
What is your privacy policy?
At Filing Systems Direct , we are committed to ensuring your privacy and the security of your personal information.
How do I get an additional copy of an invoice?
To receive a copy of your invoice click here and fill out the short request form.
What information do I need to provide when placing an order?
In the registration process, you will be asked to enter your name, shipping and billing address information, email and choose a user ID and password. Each time you come to the site after you have registered, we will fill in your account information so you don't need to re-enter it each time. This will save you time and speed up the ordering process!
|
